Return Information

Please save the original packaging and your receipt. You will need these, should it be necessary for you to return an item to us for any reason.

Items returned for Exchange or Refund of Warranty

Items need to be pre-approved and will require a 15% restocking fee. Items that are for exchange will also need an additional $10 shipping fee, to cover the cost of shipping your replacement item to you. The cost of returning the product to ReptileUV must also be borne by the customer.

Please use the original packaging and enclose your receipt. You must return the item in as-new condition, in its original packaging, with the receipt enclosed. You no longer need pre aproval or return authorization numbers, PLEASE just follow the rest of the directions.

How to return an item to us

In all cases, please supply us with the following:

• The original receipt
• The original packaging
• Full details of the problem you have experienced with the product.

Please use the original packaging and enclose your receipt. All returns without either packaging or receipt will be subject to a $10 service fee. This is simply to cover the costs of the new packaging we need to use to return the items safely and the amount of time required to look up your sales information. Please enclose your check for $10 with your return.

If you do not have your original receipt you must also include

• A clearly written (preferably typed) information sheet giving us the following details:
  1. Your name (as stated when you ordered the item)
  2. The email address you used to order the item.
  3. The date you ordered the item.
  4. Your full postal address (to which we will send your replacement)
  5. Your contact telephone number, in case there are any complications we need to discuss before shipping your replacement to you.

Following these procedures will allow us to expedite any returns that are necessary and allow us to help you keep your animal healthy!

While we don't mean to inconvenience anyone, it is difficult to assist customers who send lamps without proper packaging (which may be broken in transit) or who return a lamp with little or no information about their problem, no contact details and an illegible return address.

In cases of premature failure please double check that it is the lamp, and not the fixture that is at fault. On occasion we have seen lamps with burned bases where the fixture was defective, providing poor electrical contact, or had too low a rating, or the lamp was simply not screwed in properly. Please check your fixtures are safe. We don’t want anyone to lose their loved reptile or their house.

Thank you very much
The ReptileUV Team