Shipping & Returns
Shipping Within the USA
We use either USPS Priority Mail or Standard UPS Ground service.Items are shipped Monday - Friday.
Shipping costs are not included in the advertised price, because the overall shipping cost to you will vary depending upon how many items you purchase; multiple items may be packaged in one shipment, saving you money.
International Orders
There is no warranty on overseas shipments.All shipping to countries outside the USA is normally by Global Priority Mail. If you would prefer UPS or another kind of overseas shipping you are welcome to obtain a quote from your chosen shippers’ website and advise us accordingly. Be prepared, the cost of UPS overseas is many times that of the US Global Priority Mail service - but it is usually quicker.
Returning a known defective item:
- First, please write to us through the contact us page. Give us the Transaction ID # off the packing slip, not the invoice # and describe the problem with the product. Always include your phone number.
- If the item has been thoroughly checked (different fixtures) please just use the bulb box for the return. It is a light weight box so tape it solid for strength.
- Ship it USPS "First Class Mail" (the old Priority Mail). It only costs $3.50 if packaged this way and makes no difference if it breaks on return. If it is an "exchange", it needs to be shipped with the original box with a sturdy outer box as you received it for protection.
If you do not have your original receipt you must also include
- A clearly written (preferably typed) information sheet giving us the following details:
- Your name (as stated when you ordered the item)
- The email address you used to order the item.
- The date you ordered the item.
- Your full postal address (to which we will send your replacement)
- Your contact telephone number, in case there are any complications we need to discuss before shipping your replacement to you.
While we don't mean to inconvenience anyone, it is difficult to assist customers who send lamps without proper packaging (which may be broken in transit) or who return a lamp with little or no information about their problem, no contact details and an illegible return address. Its also very difficult to help our friends that have only used the phone message and leaving messages that we can't understand.
In cases of premature failure please double check that it is the lamp, and not the fixture that is at fault. On occasion we have seen lamps with burned bases where the fixture was defective, providing poor electrical contact, or had too low a voltage rating, or the lamp was simply not screwed in properly. Please check that your fixtures are safe. Watch our video on fixtures on the website! We don't want anyone to lose their loved reptile or their house.
Item Returns
Return all items to:ReptileUV Inc.Thank you for using the World's Best UV lighting for your reptile's health!
4355-4 Wilhite Rd.
Cosby, TN, 37722