News & Updates
May 18, 2013
- As many may know, we are way behind in shipping due to the flu this spring. The Good news is that we have you all covered with the order we are receiving late next week, 5-23-2013. We understand that our friends and clients have been way patient with us, and maybe too patient, but everything we said would happen this year, will happen. We believe that we have replaced every Solar Raptor that went bad. Our books show a 1935 replacements so far which means that not only did we send out several Raptor replacements to our friends, we sent really good Mega-Ray style bulbs to replace all those as well. If we missed anyone, please let us know. This has taken a huge toll on us financially, emotionally, and physically, but to hear our friends say that our Mega-Ray is still the best by far, makes our hearts glad. Dr. Frances Baines posted very complementary remarks about the new bulbs she has tested for us. We will have everything from T5 HO florescent tubes and compacts, our original Heat Projector, the all new Mega-Ray mercury vapor (that is under testing right now as we speak), and the Metal Halide.
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Dear friends, as you know, the Mega-Ray is a special bulb requiring very specific requirements. Because of this and the fact that each and every bulb is hand tested and altered to stay as consistent as possible, we are always running behind. We have refused shipments that have not been within our specifications and had to wait for replacements. Our factories have gotten wise enough to know that its pointless to ship what we will not sell.
Also because of the problems that were caused with the Black Box bulbs, we never order large quantities. Getting 2-3000 bad bulbs is just devastating and we are still trying to recoup from that disaster. Our most recent order was expected before the end of December. We have been testing new materials that will allow our bulbs to stay operational for as long as they produce UVB. This, our factory says has delayed the completion or our last order for 2 weeks. This moved the delivery of our order to our shipper to the 10th of January. We pay for air express with one of the world's best freight forwarders and generally we have delivery within 4-5 days. If anyone has a sick animal, as always, contact me over email or directly on my personal phone number listed on our contact page.
We thank you for your patience and we believe you will be extremely satisfied as we continue to maintain the best UVB-UVI ratio and UV longevity in the world.
Information & Research
Ultraviolet (UV) Research
UVB Meter Owners
Important Excerpts
Recycle Old Bulbs
Disposing of Mercury Lamps
Your Questions Answered
Why Use Mega-Ray®?
Herp Owners Feedback
Important Excerpts
Recycle Old BulbsDisposing of Mercury Lamps
Photo Gallery
Video
We Know we have the world's best lighting and we want to have the best customer service too!
Please direct your email to the proper department for fastest service. We are growing rapidly and want all our customers to be happy.
Because so many people attempted to contact Bob MacCargar (who invented the MegaRay for his own animal rehabilitation and treatment process) at inappropriate hours to inform him about product failures or other lighting requirements even though the appropriate time to discuss these issues have been stated on the website, we now require that:
107 CRAIG DR.
HUBERT, NC, 28539
Please direct your email to the proper department for fastest service. We are growing rapidly and want all our customers to be happy.
For Technical Lighting or Rehabiliation Questions
Bob has posted his personal phone number on his website and community forums for over 12 years to help people that cared for animals with critical health problems.Because so many people attempted to contact Bob MacCargar (who invented the MegaRay for his own animal rehabilitation and treatment process) at inappropriate hours to inform him about product failures or other lighting requirements even though the appropriate time to discuss these issues have been stated on the website, we now require that:
For questions pertaining to technical lighting requirements, please refer to our questions answered page and the video page before calling. If you still have questions after thoroughly reading the questions answered page and viewing the videos, please call 252-241-4584 between the hours of 9am and 4pm, Monday through Friday, eastern standard time. This will save a lot of time on the phone. Bob does not believe he is in anyway as entertaining as Steve Irwin, but the information is excellent.ReptileUV as a company was developed for one reason, and one reason only: to educated and improve the health of your animals.
For customer service, questions pertaining to orders and general product information please call Sam our sales manager at 252-241-4584 between the hours of 9am and 4pm EST Mon-Friday.
As always, if you have a sick animal and you or your vet need additional direction feel free to call Bob's personal number at 252.240.9088, any time day or night.
Address
ReptileUV LABS107 CRAIG DR.
HUBERT, NC, 28539
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The best Reptile UV lighting in the world.
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Website Design, Development, & Programming by Chris Gerikh
Shipping Information | Warranty Information | Return Information
The best Reptile UV lighting in the world.
©2013 Mac Industries Incorporated
Website Design, Development, & Programming by Chris Gerikh
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